Refund & Return Policy

At BuyUSAPVA, we stand behind the quality of our digital products. This Refund Policy outlines the conditions under which refunds and replacements are provided.

1. Refund Eligibility

We offer refunds under the following conditions:

1.1 Valid Reasons for Refund

• Product Not Working: The account or product does not function as described
• Wrong Product Delivered: You received a different product than what you ordered
• Duplicate Charge: You were charged multiple times for the same order
• Non-Delivery: Product was not delivered within 24 hours of confirmed payment
• Product Defect: The product was defective or compromised at the time of delivery

1.2 Reasons NOT Eligible for Refund

• Change of mind after delivery
• Account suspension due to user's violation of platform terms
• Incorrect account credentials provided by customer
• Product was working but customer couldn't use it properly
• Customer shared account details with unauthorized parties
• Account issues caused by customer actions (password changes, suspicious activity, etc.)
• Refund request made after the 24-hour window

2. Refund Request Timeline

2.1 Timeline Breakdown

• 0-24 hours: Eligible for full refund if issue is verified
• 24-72 hours: Eligible for replacement only (no refund)
• After 72 hours: Case-by-case evaluation, typically no refund or replacement

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to us via WhatsApp or Telegram immediately
2. Provide Details: Include your order number, payment transaction ID, and description of the issue
3. Provide Evidence: Screenshots or video proof of the issue (if applicable)
4. Wait for Review: Our team will review your request within 24-48 hours
5. Resolution: We'll either issue a refund, provide a replacement, or offer assistance to resolve the issue

3.1 Required Information

When requesting a refund, please provide:

• Order number
• Email address used for purchase
• Payment transaction ID/hash
• Cryptocurrency used for payment
• Detailed description of the issue
• Screenshots or proof of the problem
• Date and time when you first noticed the issue

4. Refund Processing

4.1 Review Process

Once we receive your refund request:

• Our team will review your case within 24-48 hours
• We may request additional information or proof
• We'll verify the issue with our quality assurance team
• A decision will be communicated to you via email or messaging

4.2 Refund Methods

If your refund is approved:

• Refunds are processed in the same cryptocurrency used for payment
• You must provide a wallet address for the refund
• Processing time: 3-7 business days
• Blockchain confirmation may take additional time
• Transaction fees may be deducted from the refund amount

5. Replacement Policy

In some cases, we may offer a replacement instead of a refund:

5.1 When Replacements Are Offered

• Product stopped working within warranty period
• Technical issues on our end
• Product quality didn't meet standards
• Account credentials were incorrect

5.2 Replacement Process

• Instant replacement for verified issues
• Original product will be deactivated (if applicable)
• New product delivered within 24 hours
• Same or better quality product guaranteed

6. Warranty Period

Different products have different warranty periods:

• Premium Accounts: 30-day replacement warranty
• Standard Accounts: 7-day replacement warranty
• Bulk Orders: Custom warranty terms (contact us)

7. Non-Refundable Situations

We cannot provide refunds in the following situations:

• Product was delivered and verified as working
• Customer violated the terms of service of the platform
• Account was suspended due to suspicious activity by customer
• Customer shared account with others causing security issues
• Refund request made after 24-hour window
• Customer provided incorrect information during purchase
• Product works but customer changed their mind

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Product partially functioning
• Some features unavailable
• Quality below expected standards but still usable

9. Disputes

If you're not satisfied with our refund decision:

1. You may request a review of your case
2. Provide additional evidence if available
3. Our management team will conduct a final review
4. Final decision will be communicated within 3-5 business days

10. Contact for Refunds

To request a refund or get assistance:

• WhatsApp: Contact us 24/7 for immediate support
• Telegram: Message us anytime
• Email: support@buyusapva.com (response within 24 hours)